FAQs

Can I change or cancel my order afterwards?

Write us an email as soon as possible at info@ciclistaciclista.com or use the contact form at the bottom of our shop homepage.

Please always include your order number in your message, for example #12345.

If your order has not yet been processed or shipped, we will see what we can still change.

I provided the wrong delivery address. What can I do?

Please contact us by email as soon as possible at info@ciclistaciclista.com or via our contact form.

Please provide your order number and the correct address. If your order has not yet been shipped, we will try to change the address in time.

My order has not arrived. What should I do?

Please write to us at info@ciclistaciclista.com or via our contact form and provide your order number .

Please note: With letter shipping without tracking, we unfortunately cannot track the current location of the shipment.

My item is damaged or I received the wrong item. What now?

This should not happen, of course. Please write to us at info@ciclistaciclista.com or use our contact form.

Provide your order number and it is best to send us a photo directly so that we can resolve the problem quickly.

Which size do I need?

You can find the measurements and sizes of our clothing in the respective Size Guide. It's best to check there briefly before placing your order to see which size is right for you.

Are there gift vouchers?

Yes. Currently, you can only purchase gift vouchers for our shop in Germany .

What payment methods are available?

The currently available payment methods will be displayed to you at checkout.

Wero is not currently available.

Where do you ship to?

We currently ship to Germany, Austria, and Switzerland.

As soon as shipping to other EU countries becomes possible again, we will update the list of available countries accordingly.

What are the shipping costs?

The shipping methods available for your order and their respective costs will be shown to you directly at checkout.

For certain smaller orders, you can choose between a cheaper letter shipping option without tracking and shipping with tracking.

How does shipping to Switzerland work?

For deliveries to Switzerland, we work with a service provider that handles customs clearance.

Your order is first shipped by us via DHL to our service provider. There, the shipment is cleared through customs and then forwarded to Switzerland via DPD.

Important: You may receive a delivery notification from DHL as soon as the package has arrived at our service provider. Don't worry – your order is still on its way to you. Delivery in Switzerland usually takes place 1–2 days later via DPD.

How long does shipping take?

From the time you place your order until it is handed over to the shipping carrier, it can take 2–7 days .

The subsequent delivery time depends on the shipping carrier and unfortunately cannot be influenced by us.

Can I track my order?

If you have chosen a shipping method with tracking, you will receive tracking information.

The cheaper letter shipping option does not include tracking.

How long do I have to return my order?

You can return your order within 30 days .

How do I register a return?

You can easily register your return via our returns portal:

Go to the returns portal

There you can also purchase a return label directly for €6.90 .

Who pays for a return?

You bear the cost of the return yourself. Via our returns portal, you can purchase a return label for €6.90 .

Can I exchange an item directly?

Yes. For example, if you would like a different size or color , you can register the exchange directly via our returns portal. A new order is not necessary.

In the event of an exchange, we split the shipping costs once: You cover the return to us, we cover the reshipping to you.

Where do I send my return?

Ciclista Ciclista
Saumweg 2
86511 Schmiechen
Germany

Please still register your return beforehand via our returns portal.

When will I get my money back?

We process returns as quickly as possible, but no later than within one week after receipt of your return.

The refund will be issued to the originally used payment method.

You can reach us by email at info@ciclistaciclista.com or via the contact form at the bottom of our shop homepage.

If you are inquiring about an existing order, please always provide your order number – for example #12345. This will help us assist you more quickly.